Booking & Cancellation Policy
A 20% deposit per person is required at time of booking. This will be invoiced on receipt of a booking. Please note that payment of your deposit is considered to be acceptance of our booking terms and conditions.
The balance of the cost is payable 30 days prior to departure or immediately on confirmation for bookings made inside 30 days.
Failure to pay by the due date may result in the cancellation of your booking.
If you amend your booking after confirmation but prior to full payment an amendment fee of $25 per person may apply.
If you amend your booking after full payment has been made but prior to 20 days before departure a fee of 50% of the tour cost may apply.
Amendments made inside 20 days will be treated as a cancellation and new booking and cancellation fees will apply.
More than 60 days prior to departure deposit is lost
31 – 60 days prior to departure deposit + an admin fee of $25 per person is lost
21 – 30 days prior to departure 50% of your tour cost is lost
20 days or less prior to departure 100% of the tour cost is lost
Terms & Liability
I agree that in this release, “The Activity” means the guided activity or hire of equipment that I am obtaining from Gisborne Cycle Tours Limited. I am providing this release in consideration for Gisborne Cycle Tours Limited agreeing to me taking part in the Activity
I am aware that taking part in this Activity involves certain inherent risks, including inclement weather, rough conditions, navigational difficulties, collisions, hypothermia, illness and accidents in remote places, and might:
a. Cause me or others injury or loss
b. Damage my or others property.
Despite these risks I wish to take part in the Activity. I accept sole responsibility for my own safety and for the above risks.
I will not make any claim against Gisborne Cycle Tours Limited or its officers, employee or agents in respect of my taking part in the Activity, including for:
a. Any injury or loss suffered by me or others; or
b. Any damage to any of my or others property regardless of how the injury, loss or damage occurs.
This exclusion is subject to any rights and remedies you may have under the Consumer Guarantees Act 1993.
I agree that Gisborne Cycle Tours Limited is not responsible for any damage, expense or inconvenience caused by late arrival of transport, change of schedule, strikes, vehicle breakdown or events outside its control. Gisborne Cycle Tours Limited has the right to alter itineraries if necessary. I will pay for any additional expenses and receive a refund for any cost savings.
I understand that Gisborne Cycle Tours Limited has the right to:
a. Resell reserved items or spaces without notice if I have not paid in full by the due date.
b. Decline to accept or retain any participant at any time.
c. Cancel guided activities if the minimum number required is not obtained, and
d. Cancel guided activities if the weather conditions are not suitable for safe travel.
I understand that how I and others in my party undertake the Activity will affect the risks, and that Gisborne Cycle Tours Limited has no control over this. I will use the equipment in a safe and proper manner. I have inspected the equipment to be used in the Activity and find it to be in a good condition and fit for use.
I indemnify Gisborne Cycle Tours Limited against all claims, damages or losses (including costs), which it incurs as the direct or indirect result of my taking part in the Activity, including costs of enforcing this release.
I am physically fit and there is no health or other reason why I should not participate in the Activity. For guided activities, I consent to receiving any medical attention, which Gisborne Cycle Tours Limited considers necessary or desirable but this does not mean Gisborne Cycle Tours Limited has to arrange medical attention for me.
I agree that the laws of New Zealand apply. I agree that this release is binding on my family, my heirs, my legal assigns and my administrators and executors. I am 18 years of age or older. I have fully read and understood this release before signing it.
Gisborne Cycle Tour Company Limited advise you to purchase sufficient travel, accident, medical, luggage and cancellation insurance. Your travel agent will be able to assist with this. The hirer is responsible for repair or replacement cost in cases of damage or loss of any item. We reserve the right to charge repair or replacement.